Call center
A full contact center, built right into eFone
Call queues, skills-based agent routing, live monitoring, auto-attendant and reporting — everything a support or sales team needs to handle volume, with no extra platform to buy.
Contact-center stack
Everything you need to run a call center
The same tools the big platforms charge a premium for — included in your business phone system.
Call queues
Hold callers in line with on-hold messaging and distribute them to agents as they free up.
Skills & agent routing
Send each call to the right agent or department based on skills and availability.
Live call monitoring
Supervisors listen in on live calls, whisper-coach agents, and barge in when needed.
Auto-attendant / IVR
Greet and route callers with a multi-level menu before they ever reach an agent.
Reporting & analytics
Track call volumes, wait times, answer rates and agent activity in real time.
Call recording
Record calls for quality assurance, training and compliance — on demand or always-on.
How it works
From ringing to resolved
Route the call
An auto-attendant or IVR greets the caller and points them to the right department or queue.
Match an agent
Calls are distributed to available agents by skill and availability, with callers held in queue.
Monitor & coach
Supervisors watch live calls, whisper to agents, and step in when needed.
Measure & improve
Reporting and analytics show volumes, wait times and answer rates so you can tune staffing.
Who it's for
Built for the teams who live on the phone
Support teams
Keep wait times down and answer every customer in the right place.
- Queues so no caller is dropped
- Route by issue type or product
- Live monitoring & coaching for new reps
- Recording for quality & training
Sales teams
Connect prospects to the right rep fast and measure what's working.
- Skills-based routing to your best closers
- Reporting on call volume & answer rates
- Auto-attendant to qualify inbound calls
- Recordings to review and improve pitches
Stand up a call center this week
No new platform to buy — it's already part of your eFone business phone system. Start a 7-day free trial.